Amazon Sale of Counterfeit Pet King Brands ZYMOX® Products

Posted - October 16, 2020

We’ve all heard the saying “imitation is the best flattery” but in the case of branded products being counterfeited, this is far from true. On September 25, 2020 Pet King Brands became aware that Amazon had notified consumers that certain purchases of ZYMOX® products sold between April 2020 and September 2020 from the Amazon storefront were counterfeit. These products were not manufactured by Pet King Brands nor supplied directly to Amazon by Pet King Brands. Amazon as a business entity is not an approved authorized seller of Pet King Brand products.

The news of this has impacted us greatly as we have prided ourselves in never compromising the quality of our products. Pet King Brands has built its reputation, spanning more than twenty years, upon the quality and effectiveness of its enzyme-based products which aid in the management of some of the most widespread skin, ear, and dental health issues affecting the majority of pets. It’s that reputation that has built confidence and why we have always been and will remain manufactured locally in America.

WE’RE FIGHTING FOR PETS HEALTH

It’s with the same determination and mission that Pet King Brands was founded on to first, do no harm that fuels us to continue to advocate and fight for pet health.

“We will not rest until we have this situation under control,” stated Pamela Bosco, Founder and President of Pet King Brands. “Our company will continue to fight counterfeiters who deceive consumers and sell products that risk the health or life of beloved pets.”

Pet King Brands is committed to taking legal action and to locate individuals around the world who are selling fake ZYMOX or Oratene® products that could harm pets. 

WHAT PRODUCTS WERE AFFECTED        

The counterfeit products that have been identified, so far, as being sold by Amazon include:

  • ZYMOX Otic Ear Solution with 1% Hydrocortisone, 1.25 fl oz
  • ZYMOX Otic Plus Ear Solution with 1% Hydrocortisone, 1.25 fl oz
  • ZYMOX Enzymatic Ear Solution with 0.5% Hydrocortisone, 1.25 fl oz

WHAT YOU CAN DO

As a precautionary measure, Pet King Brands recommends consumers who have purchased one of the ZYMOX Ear products directly from Amazon and not from one of the authorized sellers on Amazon to immediately discontinue use and contact Pet King Brands with any questions regarding these products or any other ZYMOX products purchased directly from the Amazon storefront.

WHERE CAN YOU PURCHASE AUTHENTIC ZYMOX AND ORATENE PRODUCTS MADE IN THE USA

Sadly, counterfeit goods and other phony products sold on the web has been on the rise and a battle many companies are facing. Knowing where you can turn to purchase guaranteed authentic products is important.

Consumers should only purchase ZYMOX and Oratene Brushless Oral Care products from Pet King Brands’ Authorized Seller Brand Partners. A list of Authorized Sellers is available at the “Where to Buy” page on zymox.com.  Authentic product is also available through veterinary clinics and retailers nationwide.

WHAT’S BEEN DONE

Fortunately, Pet King Brands was able to detect the counterfeit products through its quality and safety enforcement program. We are also currently testing some of the counterfeit products that have been identified to determine their contents so that we can offer consumers more information.

Amazon has also removed the listings that led to the sales of counterfeits and has issued refunds to customers where sold and shipped the counterfeit products.

COMING SOON!

Shopping with peace of mind that you are purchasing authentic ZYMOX and Oratene products is very important to us. In addition to purchasing products from our Authorized Sellers, veterinary clinics and pet specialty stores, you will soon be able to purchase product directly on zymox.com. Click here to sign up to be notified when our storefront will be available.

ZYMOX® Otic Purchased Direct from Amazon

Pet King Brands was notified that Amazon–who is not an Authorized Seller of ZYMOX® or Oratene® products–had sold consumers counterfeit ZYMOX products that were not manufactured by Pet King Brands nor supplied directly to Amazon by Pet King Brands.

Pet King Brands is working closely with Amazon to understand how Amazon could have made this error.  If you have recently received an email from Amazon about a refund issued for ZYMOX products purchased directly from Amazon, please click here to learn more.

ZYMOX and Oratene products guaranteed by Pet King Brands to be authentic can be purchased from our Authorized Seller Brand Partners. Visit our “Where to Buy” page to find an Authorized Seller Brand Partner.

Thank you for being a loyal ZYMOX customer.