Product Returns

Pet King Brands’ Product Return & Reimbursement Policy

At Pet King Brands, Inc., we stand behind our products and quality controls. If for any reason you are not satisfied with a ZYMOX® or Oratene® product you purchased from Pet King Brands or one of our authorized retailers, online resellers or veterinary clinics,  please follow the processes noted below.

RETURN PRODUCT PURCHASED ON ZYMOX.COM

If you purchased the product from our website (www.zymox.com), you may request a refund or replacement product according to the original terms of purchase and by following the process outlined below.

PRODUCT PURCHASED FROM AN AUTHORIZED SELLER “BRAND PARTNER”

If you purchased a ZYMOX or Oratene product from one of our authorized retailers, online resellers or veterinary clinics, contact them about their Reimbursement Policy and how to return the product directly to them. If you purchased the product from an authorized retailer, online reseller or veterinary clinic and were not able to return the product for a direct reimbursement, Pet King Brands is proud to stand behind our products with a 100% Satisfaction Guarantee up to 45 days after the purchase of the product. Contact us at customerservice@petkingbrands.com

PLEASE NOTE WE DO NOT ACCEPT RETURNS OF OR OFFER REIMBURSEMENT FOR PRODUCT PURCHASED ON AMAZON, EBAY, OR OTHER ONLINE MARKETPLACES

Exclusion of Guarantee Coverage for Products Sold by Unauthorized Sellers

Pet King Brands’ products are legitimately sold only by authorized retailers, online resellers or veterinary clinics who are required to follow Pet King Brands’ policies and procedures, including certain quality controls. These quality controls include requirements relating to product storage and handling, product inspection, reporting of any defects to Pet King Brands and cooperation with Pet King Brands in the event that Pet King Brands conducts a product recall or any other consumer safety action.

If you need to find a retailer, online reseller or veterinary clinic that is authorized to carry and sell our products, please visit www.zymox.com/where-to-buy

Because Pet King Brands cannot certify the authenticity of the products or take action to correct the quality of products that are sold by sellers that are not subject to its quality controls, the Pet King Brands’ 45 Day Satisfaction Guarantee is not available for products that are purchased from sellers that have not agreed to follow Pet King Brands’ quality controls. This exclusion includes all products that are purchased from unauthorized sellers. Accordingly, the Satisfaction Guarantee only applies to products purchased from authorized retailers, online resellers or veterinary clinics. Pet King Brands will not accept claims related to products purchased from unauthorized sellers, including unauthorized Internet sites or unauthorized marketplace sales.

How to Submit a Satisfaction Guarantee Return

To submit your Satisfaction Guarantee Claim please follow the steps below:

  1. You must submit your Guarantee request within 45 days of the date of purchase.
  2. Your claim must be submitted to Customer Service at customerservice@petkingbrands.com 
  3. You will need to upload a copy of your receipt/proof of purchase
  4. You will be allowed to select your method of reimbursement during the claim registration If you cannot complete the form online and/or submit the receipt, print out the form below,
    complete the form, scan the form plus the receipt/proof of purchase and email it to customerservice@petkingbrands.com.
  5. An email will be sent to you confirming your claim registration with your claim number
  6. Once your claim is approved payment will be issued through your selected method of reimbursement.

Satisfaction Guarantee Guidelines

Pet King Brands reserves the right to verify information, require a valid proof of purchase (original receipt), require the return of the unused product (or empty bottle), and to deny guarantee requests at its discretion for reseller business transactions, non-authorized sales, or other transactions that fall outside of the Satisfaction Guarantee consumer support intent.

  • Proof of purchase is required.
  • Reimbursement will be given for the purchase price of the product. It will not include sales tax and does not include shipping charges.
  • The Satisfaction Guarantee is limited to the original, end-user purchaser.

Submit Claim Form

If you cannot complete the form online, please print off the form,
scan it and send it along with a copy of the receipt/proof of purchase to customerservice@petkingbrands.com

If you cannot complete the form online, please print off the form,
scan it and send it along with a copy of the receipt/proof of purchase to customerservice@petkingbrands.com