Pet King Brands was notified that Amazon–who is not an Authorized Seller of ZYMOX® or Oratene® products–had sold consumers counterfeit ZYMOX products that were not manufactured by Pet King Brands nor supplied directly to Amazon by Pet King Brands.
Pet King Brands is working closely with Amazon to understand how Amazon could have made this error.
If you received an email about a refund from Amazon for your purchase of one of the following ZYMOX products purchased directly from Amazon, and have additional questions, please contact Amazon. Those products are:
- ZYMOX Otic Ear Solution with 1% Hydrocortisone, 1.25 fl oz
- ZYMOX Otic Plus Ear Solution with 1% Hydrocortisone, 1.25 fl oz
- ZYMOX Enzymatic Ear Solution with 0.5% Hydrocortisone, 1.25 fl oz
To purchase ZYMOX and Oratene products guaranteed by Pet King Brands to be authentic from our Authorized Seller Brand Partners visit our “Where to Buy” page.
To receive updates as we continue to work through this with Amazon or provide additional information about your Amazon order, please fill out the form below.
Thank you for being a loyal customer of ZYMOX products.