ZYMOX® and Oratene® Available to Purchase on Amazon –
How to Find an Authorized Seller

Posted - November 12, 2020

Yes, you are reading the headline correctly. You can purchase authentic ZYMOX and Oratene products on Amazon, but you need to purchase products from one of Pet King Brands’ Authorized Seller Brand Partners.  When the news broke that three ZYMOX products sold on Amazon were found to be counterfeit, Pet King Brands was flooded with questions about products purchased on Amazon from different resellers. 

The three ZYMOX products that were found to be counterfeit:

  • ZYMOX Otic Ear Solution with 1% Hydrocortisone, 1.25 fl oz
  • ZYMOX Otic Plus Ear Solution with 1% Hydrocortisone, 1.25 fl oz
  • ZYMOX Enzymatic Ear Solution with 0.5% Hydrocortisone, 1.25 fl oz

We have been working closely with Amazon and now the only resellers on Amazon are those approved by Pet King Brands to sell our ZYMOX and Oratene products as Authorized Seller Brand Partners. In this blog we’ll share information on who those Authorized Sellers are and how to determine if a seller on Amazon is an Authorized Seller as well as how to know if a previous purchase was sold by an Authorized Seller.

PET KING BRANDS AUTHORIZED SELLER BRAND PARTNER PROGRAM

Pet King Brands’ mission is and will always remain focused on the health and welfare of animals. That’s why we started our Authorized Seller Brand Partner program in 2019.  This initiative was put in place because of threat of potential counterfeit products entering the marketplace and the need to protect Pet King Brands’ distribution channels, the integrity of the brands, and the quality of the products through the removal of unauthorized sellers and unauthorized distributors.  Authentic ZYMOX and Oratene can be purchased from our Authorized Seller Brand Partners.

WHO YOU CAN BUY FROM ON AMAZON

We want to make sure you have answers to your questions, so here’s additional information about our Amazon Authorized Seller Brand Partners and understanding how to determine who you purchase products from on Amazon.

As noted, authentic ZYMOX and Oratene products manufactured by Pet King Brands can still be purchased on Amazon from our Authorized Seller Brand Partners.  It’s safe to purchase our products from these Authorized Sellers on Amazon which includes: ZQUARED, Affordable Vet, Entirely Pets, Happy Dog Place, My Hooves & Paws, Nomidi, and Piccardmeds4pets. 

Please do not purchase ZYMOX and Oratene products from Amazon Services LLC.

In addition to Amazon, we partner with other online etailers as well as veterinary clinics and brick-and-mortar retailers across the country. You can find the other etailers, vets and retailers on our Where to Buy page on our website.

We also know a lot of pet parents like to purchase products directly from the manufacturer, so the ZYMOX Store will soon be launched! That way you can have peace of mind that you’re purchasing genuine products manufactured in the United States by Pet King Brands. If you’d like to sign up for upcoming promotions, please click here.

HOW TO DETERMINE IF YOU ARE PURCHASING FROM AN AUTHORIZED SELLER BRAND PARTNER ON AMAZON

This is a question that has been asked frequently by concerned pet parents. When searching on Amazon, the way to find the seller of any product is to click on the product listing which will expand the details and then locate the Sold By information typically listed under the Buy Now button. 

The “Sold By” should list one of the Authorized Seller Brand Partners on Amazon listed in this blog. If it lists any other reseller, please do not purchase it!

HOW TO FIND THE SELLER OF ANY PREVIOUS PURCHASE ON AMAZON

The next most frequently asked question has been how to figure out the seller of a previous purchase.  Fortunately, Amazon has made it very easy for anyone to search their order history on Amazon – not just purchases of ZYMOX or Oratene.  First, locate the Returns & Orders tab at the top of the Amazon page. Then scroll to the purchase in question and click on Order Details and then locate the Sold by information.

HOW TO CONTACT PET KING BRANDS

If you still have questions about product you’ve purchased on Amazon you can fill out our online form and we’ll get back with you within three business days. If you have questions about other purchases or products,  you can contact us at info@petkingbrands.com or call us at 888-752-5487.

 

ZYMOX® Otic Purchased Direct from Amazon

Pet King Brands was notified that Amazon Services LLC– who is not an Authorized Seller of ZYMOX® or Oratene® products– sold consumers counterfeit ZYMOX products. These products were not manufactured by Pet King Brands nor supplied directly to Amazon Services LLC by Pet King Brands. The products were “sold by” Amazon Services LLC and “ships from” Amazon.

Authentic ZYMOX® and Oratene® products manufactured by Pet King Brands can still be purchased on Amazon from our Authorized Seller Brand Partners. It’s safe to purchase our products from these Authorized Sellers on Amazon: Zquared, Affordable Vet, Entirely Pets, Happy Dog Place, Hooves & Paws, Nomidi and Piccardmeds4pets

Please do not purchase any ZYMOX or Oratene products from Amazon Services LLC.

To learn more click here.